FREQUENTLY ASKED QUESTIONS

  • Our primary goal is to save you time and energy so you can focus on your art. We achieve this by building a genuine audience through consistent, strategic effort.

    That’s why our focus is on sustainable, organic growth—not the lottery of going viral. You are investing in our time, strategy, and the tangible work we do daily, not a specific metric like 'virality.' Therefore, we don't offer refunds based on that outcome, and we advise you to be cautious of anyone who does. We deliver real work, not empty promises.

  • When it comes to organic growth, the timeline for gaining followers and views depends on our collaboration. The more we learn about you, your brand, and your mission, the more effectively we can find and engage the right people. This is why you should be wary of any service that guarantees immediate results—real growth takes time and a personalized strategy.

  • While this is your platform and you are always free to post your own videos, we find the best results come from collaboration.

    The social media landscape changes quickly, and right now, a consistent content strategy is crucial for targeting an audience and building fans. Posting content that is too varied or unconnected can make it difficult to analyze what's working and may confuse your audience.

    Our guidance is always aimed at your success. The better we understand each other and work together on content, the more effectively we can achieve our shared goals.

  • Our 'Dinner Table' approach means we're partners in your success. We value clear communication and want to ensure you are happy with the final product.

    To that end, our process is flexible. We can revise, recapture, or replan to meet our shared goals, though we always aim for efficiency. While you are always in control of your investment, our goal is to create a product you won't need a refund for. Our revision process is our commitment to your satisfaction.

  • We will travel anywhere your project requires. Every session is unique, and we're equipped to handle logistics for shoots across the country and around the globe.

    Travel fees are customized for each project based on the location and are always agreed upon beforehand. These fees cover transportation and lodging for our crew. Contact us, and we can build a plan that makes sense for you.

  • Your account's security is our top priority, and we handle it with the utmost professionalism. Our process is designed for complete transparency and peace of mind.

    • Who Has Access: Access to your social media accounts is strictly limited to your dedicated creative manager, Tanner Cherry. We guarantee that we do not use bots or third-party automation; every action is performed by a real person who understands your brand.

    • Our Off-Boarding Security Protocol: If you choose to end our services, we follow a strict off-boarding procedure that is outlined in our contract:

      1. Immediate Log-Out: We will fully log out of your accounts from all devices within a specified timeframe (e.g., 24 business hours) after our service concludes.

      2. Permanent Data Deletion: All of your login credentials will be permanently deleted from our records. We never save passwords.

      3. Final Confirmation: For your security, we will notify you once these steps are complete and officially recommend that you reset your passwords to ensure you have sole control of your accounts moving forward.

    This entire process is formalized in our client agreement to ensure your digital assets are managed securely and respectfully from start to finish.

  • Yes, we pride ourselves on being flexible to meet our clients' unique needs. Here’s how we approach pricing:

    • Custom Packages are Standard: In our current stage, we handle every project on a case-by-case basis. We believe the best results come from a tailored strategy, so we specialize in creating custom packages that align perfectly with your specific goals.

    • Flexible Timelines: We can structure agreements for various durations, including weekly, monthly, and yearly terms.

    • Long-Term Partnerships: While we offer flexibility, we find that clients see the most significant growth and ROI with longer-term partnerships (three months or more). To encourage this, we often provide preferential pricing or introductory discounts for multi-month or annual agreements.

    The best way to start is by contacting us directly. We would be happy to discuss your vision and build a custom proposal that works for you.

  • Our process is a partnership built on trust and aligned goals, but it functions differently than a typical approval workflow. Here's our approach:

    1. Deep Dive & Strategy: We begin with a deep dive into your brand, voice, and objectives. Everything we create is built on this shared understanding. Our goal is always to represent you authentically.

    2. Creative Freedom for Growth: To achieve the best results, we handle the day-to-day posting. This allows our team the creative freedom to test different captions and content styles, react to trends in real-time, and discover what truly drives audience growth. Multi-step approval processes can slow down momentum and limit our ability to use this data-driven approach.

    3. Open Communication & Feedback: Your input remains essential. While we don't ask for approval on every post, we maintain an open line of communication. If you ever see a post that doesn't feel right, we will remove it immediately and use your feedback to refine our ongoing strategy.

    We’ve found this model is the most effective way to produce significant results. It requires a level of trust, but our track record shows that this process of strategic experimentation is the key to unlocking rapid, authentic growth for our clients.